popular tea chain in China added more than just tapioca balls to its drink after a customer found a rubber finger cot in her order.
On December 3, Weibo user “vermix” posted photos on the social media website showing what looks like a finger glove allegedly found in a drink from Heytea’s HKRI Taikoo Hui outlet. The tea was ordered from food delivery platform Ele.me.
Heytea, which sees long lines for its cheese-flavored tea, responded the same day saying they would check their store’s surveillance cameras. The local food safety authorities also announced an investigation into the store.
As of December 5, both the company and the Jing’an District Market Supervision and Management Bureau said they have not uncovered the reason for the unwanted addition.
According to Heytea, workers at the store wear a different form of food preparation gloves and no finger cots were found there.
The government body also reported nothing suspicious.
Ele.me said the employee who delivered the tea was not using or carrying finger cots. The worker also appeared not to know the customer.
Heytea has offered to compensate the customer for the cost of a medical check up.
According to Shanghai Daily, that particular Heytea branch opened last year and sells more than 1,000 cups of tea and other drinks every day.
The chain, which claims to have invented the cheese tea, first opened in Guangdong in 2012 and currently has 18 stores in Shanghai. They launched their first overseas store in Singapore this November.