woman found someone, or something had gotten to her food first after discovering bite marks on a loaf of bread she purchased from bakery chain Paris Baguette.
The customer said she bought the item from an outlet in Jiading District on November 25 and later found many small marks on the packaging, similar to that of a rodent. A photo also showed the bread had been chewed into.
“I was in a hurry when I bought the bread,” the woman, surnamed Lu, told Xinmin Evening News. “After discovering this, I was really scared.”
Lu informed Paris Baguette’s customer service via WeChat on November 26 and received a reply: “Give us your contact information; we are very busy at work.”
“I wasn’t asking for compensation, only an explanation,” Lu said.
The company later told Xinmin Evening News no traces of rodents were found in the outlet. The bread was also delivered from the factory and not made at the store, and a refund would be provided.
Lu has since reported the incident to the Jiading District Market Supervision and Management Bureau, the local food safety watchdog, who is currently looking into the matter.
Paris Baguette is a South Korean bakery chain established in Seoul in 1988 with stores in the US, France, Singapore, Vietnam, and China. The company entered Shanghai in 2004 and currently has 200 branches across the mainland.
[Photo via Xinmin Evening News]